Customer Reviews - James Innes Group
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Please make sure you read our few 1 and 2 star reviews as well as our many 3, 4 and 5 star ones - challenge us with any of your worries or concerns in relation to what you've seen - no matter where you read it. We're happy to go into detail.
A good mixture of constructive negative and positive reviews is a symbol of a healthy service provider. Especially if these focus on details about the quality of the work being delivered and the results for the customer.
We thrive on finding out whether our work helped you to secure your dream job or otherwise achieve your current career goals. Let's have a chat and catch up to see where you're now at on your career roadmap!
If you ever have any feedback about the way we work and what we deliver please do not hesitate to reach out; feedback like yours has helped to build us up to where we are today over two decades after James Innes first founded us!
We are proud to be one of the best CV/Resume writing services out there. As such we are increasing our review coverage; find service-specific reviews across our site (i.e.: check out our CV Writing service reviews and LinkedIn Profile Writing service reviews).
JIGReviews
James Innes Group
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I love their attidude and patience
Very easy to communicate and got quick response and feedback which I appreciate a lot!
Loved how they kept checking in with me and were able to whip up the CV in just 2 days. Amazing service and very grateful - Thank you
Thank you Asad for your careful work. I am now ready to move into a new employment sector because of my newly updated resume, cover letter and Linked in profile.
Useful review and guidance on how best to present myself on LinkedIn. I did not expect James to write my profile for me, but to reflect/critique on how I might change my profile in line with the CV.
James produced a cover letter not just for a role I had in mind today, but also one I could adapt for in the future. He listened and understood how I wanted to present myself and my desire to create further opportunities.
Really happy that James took my existing CV with not too many amends and restructured it for a better impact.
I liked the level of engagement, Alisdair was quick and we reasoned together. Thanks for a job well done.
I worked with Alisdair, who took a great care of my CV, considered my requests, requiring just 1 iteration for minor tweaks after initial draft. My new CV highlights my strengths very well in accurate and integrated fashion.
I am overwhelmingly glad I have reached out.
Highly recommend 👍
I like it
did not like the fact that i have to make input on my LinkedIn page I thought you would do it
use for consultancy
I have been getting my CV updated with James inns for 4 years now and I am very happy with the service .
Grasped needs immediately.
Nailed it almost immediately.
Well done and sorted out quickly.
Very good service and very fast,too.
4/5
They will not tell you but if you don't respond to them in 14 days you will lose your order. A bot will generate and say your order is closed and you can't change anymore. Then if you mention that wasn't mentioned anywhere, then you can change your resume more than once or twice. People get busy, people have other things to do in life. No one should enforce those 14 days inactivity RULE without having client's permission. I have checked everywhere; they never mentioned the 14 days Rule anywhere. Their 1st draft was very bad, they had grammar mistakes, same sounding sentences everywhere. Yes the template is beautiful but thats it. Dont expect any professional writing from them. If you're happy to pay for template, then you should consider. They are maybe good with general sectors but they are not good with specialized sectors such as cyber security. Sometimes they don't follow their own template like they missed interest or dates which I had to tell them. If you want perfection, they will charge you more for edits and will tell you that their team is busy with current orders but not for you. I guess then you have to pay more so you can have THE TEAM when it is their team who gave you half-finished job. NOT WOTH 95 AUD AT ALL. Half loss money. Pathetic Investment.
"Please note that once a draft has been uploaded you will have 14 days to revert back with any comments/corrections/amendments, otherwise the order will be automatically closed and deemed to have been acceptable."
However, we will certainly review and discuss this policy at our end in view of your experience. Clearly you feel that two weeks is not sufficient time and we will take your thoughts into consideration.
I liked a lot comprehensive, serious and timely approach.
Full recommendation to anybody in a need of premium quality service.
Claire, James and I have been working together on my professional profile for several years now, and I can’t fault the service. I highly recommend adding a phone to your package and love that edits are no trouble, until completely satisfied. Timelines were extremely tight but I was thrilled with the result in just 6 hours. I couldn’t have achieved the same result on my own - their expertise and experience is excellent. Thanks for a wonderful customer experience.
Turnaround was super quick, and the price was fairly reasonable for an update to my CV. No frills but got what I needed and wanted.
Good service
Fast delivery & quality.
It's really a great experience to work with the team. The professionalism is on the peak in each every content. Acknowledgment of the minute things and working positively is a plus point.
Always welcomed the clients and resolve the issues on time.
High quality result and fast service!
The call with Claire was very helpful to understand each other's needs
I am very pleased with tips and a template received from Claire about how to write a good cover letter
I am very pleased with support received from Claire who amended my resume.
This is the 2nd time I've worked with the fantastic CV writers Claire and Alisdair at JI Group. Very happy with the attention to detail and turnaround time. Highly recommended!
I wanted to get a quick update on my CV and was happy with the result.
I am writing this review to express my utmost satisfaction with the resume writing services provided by Byron. His expertise and professionalism were apparent from our very first interaction, and the quality of the final product far exceeded my expectations.
Byron was thorough in their approach, taking the time to understand my career goals and past experiences. He transformed my standard resume into a powerful, compelling document that beautifully encapsulates my professional journey and the value I can bring to prospective employers.
His keen eye for detail, coupled with a deep understanding of industry trends, ensured my resume was tailored to highlight my skills effectively and resonated with the requirements of the job market. They were consistently communicative and receptive to my inputs, making the entire process a collaborative and enriching experience. I am grateful for having been able to be referred to them and hope to work with them again in the future.
Claire has been amazing for the past few years! She gives soundly advice and works with you continuously until you are satisfied :)
Denise provided me with excellent feedback on my CV within a short period of time!
I’m a construction worker and have worked for my previous company for 10 years , So having a resume was in heard of for me.
I eventually needed a resume whipped up in a hurry for this big Government job, got in contact with Jamesinnes group, gave all information needed within days my resume was delivered! Thanks Again
Had a conversation with Denise about my CV and she was great on giving advice and also following with the reasoning so it made sense.
She manage to get me a decent deal which I might take it on.
I would like to than Jeff for the dedication and the support. As a diplomat's spouse, I haven't worked in more than 10 years to take care of my family and I felt lost and very hesitant about re-entering the job market. Jeff has done a great job in highlighting and enhance my working experience and also in pointing out that these 10 years out of a paid job have not been a waste of time in terms of things achieved. He has also been very encouraging and patient and his phone calls have always been professional, but also fun. Now it's time to put to good use the tools (Resume/Cover letter/Linkedin profile) I've got. Wish me good luck!
Claire did an incredible job--knowledgeable, fast, considerate, detail oriented, and very easy and pleasant to talk to. I highly recommend this service.
Very happy with my service
I very much enjoyed working with Steph. After a brief conversation she understood straight away what I was looking for. CV, LinkedIn Profile and Cover Letter were well written, and I was able to approve the first draft. I was very impressed! Steph made additional suggestions which were valuable and much appreciated. Highly recommended.
Even if you think your CV is the bomb, get it reviewed! Denise was super informative and constructive about how to boost my CV from an employers perspective.
Concise. Helpful. Professional. Fun. Authentic.
Was a great call indeed with Denise. Quite insightful call. Looking forward to the quote.
The cv was concise yet elaborate with the necessary information.
The turnaround was quick and effective. The only thing is there were numerous spelling and grammatical errors which were still not corrected in the 2nd draft despite them being pointed out and the alignment of bullet points was not in order. However, I decided to work on them myself as these were minor points anyway. The bulk of the work was good.
I liked being able to make multiple edits. Jerome was patient and helpful.
I liked being able to make multiple edits. Jerome was patient and helpful.
I liked being able to make multiple edits. Jerome was patient and helpful.
I liked being able to make multiple edits. Jerome was patient and helpful.
Totally satisfied with my resume .
I am satisfied with my CV and I am happy to recommend your services to others
I was quite satisfied with the call. Do not expect a personal resume review, however, the advice given is helpful, and, you get a better offer for the services. I recommend recording the call, as Denise talks very fast and it was over in no time (18min). There is no possibility to ask her any questions about what she said after you have signed up for the other services.
Claire has done good job in getting to know me as a professional. I also became more conscious about my professional skills an knowledge.
I liked the ability to do multiple edits. Blake was patient and helpful.
Blake was helpful and courteous throughout, he made many good suggestions and is clearly great at his job!
I would highly recommend this company. Very efficient, professional and fast.
I was dealing with Olivia, and she was amazing.
Went through a few drafts, but these were more for polishing the diamond that Wendy had already produced after the first draft! Very happy, can only recommend.
Good cover letter, clear and concise
I am not if there is something I disliked, Colette is a good CV writer, she is very attentive to my request. her service provision is quick and of good quality.
She is very humble and patient, took extra time to clear all my doubts, much appreciated.
Prompt and helpful service, some interesting insights into home companies view future employees.
Professional service
Very pleased with the call and advice about my CV. First service to offer a call to go through my requirements properly and offer bespoke guidance. Highly recommended!
Kathly was great, she wrote my CV in record time and also was very patience and proffesional. I loved her service <3
Trusted , lovely staff. Super fast . 🥰
This was very helpful and brief. Thank you very much Denise
phone call was very specific and clear
This group was recommended to me by a friend. I was not sure what to expect but figured in the worse case I will lose a few dollars and gain disappointment. My writer, May, was great and did a much better job with the quickness of a cheetah.
I will use, and recommend, your services again.
Now I feel more positive and more confident applying for jobs.
Thank You
Eva
I'm very happy, that I have decided to wait one week for Claire time. She was refereed to me, by my friend. With Claire's experience and expertise in HR, it was a new lesson to learn, and knowledge of the other perspective. I will highly recommend this service.
Always thought, that using professional services for writing CV is for people who does not have any accomplishment. I have changed my mind when decided to take this opportunity working with Claire. She is curious and professional writer. She understands, customers needs. She is asking questions in order to write professional resume. She managed to create outstanding CV for me. I feel now more confident. There is nothing, rather than my accomplishment, and whole carrier, included. Thank you for all that.
I liked professional approach and knowledge provided by Claire.
Some great tips were given and pointed out areas in my profile that need improvement. Not overly pushy with selling follow-up services, which is nice. Seem to genuinely want to help you improve your LinkedIn profile.
Was able to identify my specific needs for the CV and turn it into reality. Thank you very much.
Very professional and experienced in creating a CV. Moreover, the have the ability to think out of the box and accommodate the client's specific needs. Thank you for the wonderful CV.
From the beginning I had the feeling that this is a co-creation of content and not an imposition of prefabricated text templates. Thank you for the great support and service.
The review was quite honest and straightforward.With practical solutions on how to solve identified weaknesses on the CV.I highly recommend. The call was made right in time as agreed.
I am extremely satisfied with their service in crafting a LinkedIn profile content that resonates confidence on behalf of the applicant. They are very patient with multiple revisions and quite responsive to any queries I sent during and after the process. Highly recommend their services!
I am extremely satisfied with their service in crafting a CV that looks both professional and resonates confidence on behalf of the applicant. They are very patient with multiple revisions and quite responsive to any queries I sent during and after the process. Highly recommend their services!
I am extremely satisfied with their service in crafting a cover letter that resonates confidence on behalf of the applicant. They are very patient with multiple revisions and quite responsive to any queries I sent during and after the process. Highly recommend their services!
The process was professionally handled and pleasantly informative.
The process was professionally handled and pleasantly informative.
The process was professionally handled and informative. I recommend the services.
Staff was really helpful and understanding and always trying to give advice
This was the first time that I have used a service of this type, and I was pleasantly surprised. It was not a long and drawn out process, it was a professional and friendly process, that allowed me to really explore my career options and further opportunities. I will definitely recommend this service to anyone that asks.
excellent conversation, addressing all points
I was more than happy with my CV. James was great in including everything that I wanted. Very Time effective I had a draft in just over a day. Would highly recommend.
Free review call that provided me with valuable tips and ultimately I purchased the Advanced CV, Cover Letter, Linked in package. Because of the review call I got one free ATS Optimization Add On to my package.
I purchased the Advanced CV packaged with Cover Letter, Linked In, and ATS Optimization for one job. Blake was my writer. I was very apprehensive about ordering any CV writing service. I had a fee 15 min review over the phone with another agent and she provided me with valuable tips to improve my CV. I looked at about 10 services and chose James Innes Group. I am very happy with my final product. I would recommend using them if you are in need of the service. It took a few days to get assigned a writer, afterwards he was very responsive. I sent a message with a few small changes and Blake was quick to upload a new draft.
The Cover Letter is a great add on to the resume, great summary and one pager that recruiters can look at. As with the other services, great job...
I never had a LinkedIn Profile. But with all the information and assistance supplied I am looking forward to having my Professional Profile Online. Great work, great feedback and great inputs. I will definitely recommend you to others that are in need of your service.
Excellent Service, Feedback and Interaction with Paul. The Resume reads easily, and touches all the bases I was looking for. Also, to have a second draft made with some changes was no fuss and went so quick and easy. I can only recommend you to everyone who is in the need of the services you and your team offer.
I would highly recommend this company to anyone. I have been out of the market for 21 years being military and I was guided through the whole process from start to finish with no issues at all and the service was top grade and worth every penny
Denise who walked me through her feedback was very friendly and clearly explained to me on which areas my resume was lacking. The call lasted for 15mins but it was very insightful and engaging.
All of you are so helpful and have a customer-oriented culture. It makes me happy. Thank you so much.
Very responsive and professional, completely understand the needs.
I had no idea how to write a cover letter. I googled the templates and read the guidelines but it's a really tough task. I would've spent ages trying to write something similar to what Betty has written for me, and she had it done in one day. I recommend this service.
I had no idea about all the features that can be put on a LinkedIn profile and I am glad I chose the package that included improving the profile by a professional. Looks so perfected now.
I've just moved to the UK and when I started researching a job market I found out that it's really important for a CV to be keyword-optimised. I figured the most simple way would be to get a CV written by a professional writer. Betty did an amazing job, my CV couldn't look better now. She also communicated every step with me and replied on such short notice. I recommend this service to everyone who is currently looking for a job.
I had a 30mins conversation with Denise, who was incredibly helpful.
I received my document from James, and it is brilliant. It looks so professional, and James even provided me with a template so that I can tweak it for similar jobs within the industry that I asked for. Absolutely fantastic work.
The document which I received from James is fantastic. It mirrors everything which is contained within my CV and is so elegantly written. The format in which it is sent is literally a step-by-step guide on how to make your profile look better with helpful suggestions, but also a copy/paste exercise so you don't even have to think about it.
I am someone who was always in two minds about using a service like this, because I was one of those people that was too proud to admit that my CV was lacking. If you have any doubts in your mind, please don't! The service is absolutely amazing.
I ordered the Advanced Career CV/Resume on 16th August and received my first draft on 24th August. This was down to me, as I had mentioned that I wanted to apply for a job which closed on 31st August. I am sure that the first draft could have been completed before this date (if you're someone who needs a CV quicker), but I am so happy with what I received. The CV itself is so professionally designed and arranged, with the content so beautifully written (with use of so many important keywords). The covering letter is terse and to-the-point (James provided me with a template for the field/industry that I asked for), and the LinkedIn profile document is an extremely helpful step-by-step guide mirroring all of the content in the former documents.
Throughout the entire process, I had Maria and James in contact with me. Any questions that I had (although few) were answered promptly, and they knew exactly what they needed to ask in order to make the CV exactly how I wanted it. The documents that I have received have genuinely exceeded my expectations, so thank you again!
Excellent understanding of the recruitment process and what recruiters are looking for.
I can't appreciate enough the amazing service by James Innes Group and Kathlyn! Everything was articulated precisely. I can and will recommend this in a heartbeat. Thank you once again for directing me on the right path
Naomi was amazing! Great service and very happy with my CV’s and cover letters.
Top class service
Very comprehensive and clear.
These people know what there talking about. The review lasted about fifteen minutes, and I liked how the reviewer went straight to the routeing problem of my CV. The reviewer was polite, and me being old school when it comes to putting together a CV addresses all the issues.
I had my resume refreshed and Olivia was awesome. Clear communication and very efficient and they turned it around in such a timely manner. Highly recommended.
The staff was more than helpful and spot on with the comments and corrections. Not to mention that the CV was completed with 2 revisions under 3 working days.
They aren't specialists. They take your money, hire freelance writers to do a crap job, and then don't pay them. If you complain, they wait X days and declare you "satisfied" and take your money.
We sent your money back to you this morning and are banning you from further use of our services for causing our team undue distress with your unprofessional, unfounded and rude remarks.
We are a tight-knit team of digital nomads - the vast majority of us are indeed longstanding freelance contractors. We most certainly do pay every single one of our team members and, together, we do brilliant work for our clients (as you might be able to tell by our high review score ratings across the web and the fact that we have been in business since 1998).
Had you afforded us the opportunity to present you a second draft rather than launching into expletives and unfounded defamation I am sure you would have gone away happy with the work we would have ended up doing for you.
Thank you for helping me finally have a CV that stands out from the rest.
From time to time I have taken multiple services from them and I must acknowledge that they have done a very wonderful job. I particularly request for Rebecca whenever I purchase their available offer because she is now very familiar with my details and I believe she will do the job in the best possible manner. My Best Wishes to her and the team!
Within a short period of time I have taken multiple services from them and I must acknowledge that they have done a very wonderful job. I particularly request for Rebecca whenever I purchase the offer because she is now very familiar with my details and I believe she will do the job in a best possible manner. My Best Wishes to her and the team!
I never received the info to build my profile. (I ONLY received a Cover letter and resume)
The advice given by Denise was invaluable. Looking forward to implementing the changes and securing interviews and subsequently, a dream job.
Zeth was easy to talk to on the phone and he also was knowledgeable and was able to advise on job opportunities. He was very professional and embrssive in his job he was very timely in his work and response.I'm a very happy repeat customer and would love to work with Zeth again in the future I really appreciate that thanks.
I'm not the best cv writer, it's great that I can rely on professionals such as James Innes Group to help me out. Definitely will recommend it to friends and colleagues.
Excellent understanding and building
Rebecca helped me with a specific application for an international training opportunity. I can highly recommend her focus on topic, flexibility, and adaptability to my needs. She was able to 'extract' the core messages from my notes, put them together into answers to specific application questions, while observing strict character limits. It reads really well and I cannot imagine this being done better!
The Scribbler(Nathan) assigned to me was very open minded and astute. The final outcome of my CV, Cover letter and LinkedIn was well written. It represented me well and i hope to be called soon for an interview.
Overall, I am very much happy with their services! Sometimes, they may get very impatient to inform you their prices without listening first. My documents were updated by Rebecca and I must say she did a very good job! I wish her all the best!
Nathan was assigned to me and his service was great! Extremely receptive to suggestions and advised me when something I wanted done wasn't quite the right thing. He was awesome
Resume was handled professionally and quickly and the final product was excellent quality and feedback from recruitment companies is very positive
From the moment I received the call on my resume review the process was handled so professional and quickly and the final cover letter was outstanding and I have secured 4 interviews already since I have been actively looking for work again
Feels good to look good on LINKEDIN!
TOP NOTCH!
Top quality!
Good call, good start!
The service received was professional, friendly and super. Thanks.
I have used CV Centre several times in the past for CV writing, LinkedIn profile and I have always been very happy with their service. Their website offers so much and the people on the online chat is very helpful. They are very professional and the writers are simply amazing. I would definitely recommend their services.
great service by Kathlyn highly recommend you to try their service
Extensive knowledge of what the up to date resume needs to look like and what needs to be included
Naomi was very helpful and put everything I wanted within the CV professionally and concisely.
My C.V was rewritten and the process from initial contact to delivery was simply fantastic. I got desired value on my investment.
Thanks but, I couldn't understand almost everything; there was some echo in the room... I would like to do this by Google Meet or something like that if it is possible.
I couldn't hear properly because the sound is muffled
However, I was delighted to see that you took advantage of a completely free CV writing service that was offered to you following this review, and look forward to hearing back from you soon with an update on your job search.
Paid for copy and pasting my old CV with added spelling and grammar mistakes .. The writers are teenagers not from UK.. It's a spam.. rude costumer service
The highlight of the review was quite wonderful and helpful, very precise and constructive.
Very talented writers. They do what they say.
Poorly written statement. The writer did little to accomodate my needs and just delivered a very basic document. I asked for a refund but I have not received any news about it and I doubt I could get it. I will never use this service again and certainly would not recommend it to anyone, even for basic stuff
Claire was able to capture the essence of what I wanted to put across in my CV. I was really impressed with what she managed to achieve in such a short time. I cannot recommend this service and Claire more!
Personal approach. Nice conversation. Good tips to improve cv even without buying a package.
Fantastic job
The writer did a good job! I am really pleased.
Once again great work from Nathan to match my Cover Letter up to my CV for the most recent jobs I am applying for.
Great work by Nathan to ensure my CV gets through the automated Applicant Tracking System, so that it can get into the right hands to be reviewed.
My LinkedIn profile is now so beefed up you would think I injected it with steroids. I cannot recommend Nathan enough. You are truly doing yourself a disservice if you opt to go with anybody else.
My cover letter now pleads a good case in regards to why I should get the job I am going for thanks to Nathan.
I went from an outdated CV model to a more modern, well-organised template. Nathan was able to creatively describe me in ways that I cannot.
Nathan is helm the best. I would fully recommend anybody to request this man. Stupidly quick, and willing to work late to get everything done. Words cannot do justice for how much appreciation I have for this mans services.
I enjoyed this phone call as I was able to distinguish which package I needed, and which ones I did not.
I had my CV done and after the first freelancer didn't do a good enough job the second freelancer came, though his changes on the CV were great I didn't get the Cover Letter nor the LinkedIn profile update either.
Thanks so much for giving us the opportunity to restore your confidence in our service and we wish you all the best in your future career.
I am a happy client, many thanks to Christopher, Maria and Ollie for quick, friendly and efficient results.
Attractive and impressive style. Alisdair is a professional writer.
Clean and credible products. Interacting with their system via a passcode wasn't easy using a cellphone, better using a PC or Laptop.
Very professional with a good understanding of what you wish for!
Jeff is a great consultant! Speaks clearly, direct and really respectful.
Jeff was really professional and helpful. I’m very happy with the result and I truly believe that I will have a good professional journey.
Best regards!
Jeff was really professional and helpful. I’m very happy with the result and I truly believe that I will have a good professional journey.
Best regards!
Jeff was easy to talk to on the phone when we discussed my needs, and he also was knowledgeable and was able to advise on job opportunities in WA. He was very timely in his work and response. I'm a very happy repeat customer and would love to work with Jeff again in the future.
Daniel, who worked on my CV as well, did a wonderful job working on my letter as well. He captured what I would have been unable to do myself. Thanks. I recommend the service wholeheartedly.
My personal writer was great. He created my CV in a way I would never be able to do myself. That's why we use this service. He was patient and included all the necessary revisions. Grateful for your help Daniel. Now let's see the effects of your hard work :). Thank you.
I used to service for job hunting
I really struggled with differentiating from that should be on my Linkedin Profile and on my CV, Jeff, my consultant, created and amazing profile, with very simple instructions for me to upload.
To me, creating a suitable cover letter was the biggest challenge, as i am looking for a very specific new role which is not usually advertised and need to go through sources, Jeff, my consultant, understood my need straight away and was able to communicate it perfectly on my covering letter
I felt straight away that i was talking to someone very knowlegdebale on the subject
I had been trying to update my existing CV for months but felt unequal to the task.
I am now a director and somehow felt just adding my new experience onto my existing CV wasn’t the way forward….
Jeff, my consultant, quickly understood my perceived need and provided excatly what i needed, whilst explaining why some changes were necessary and others i was keen on were not suitable.
Amazing help, i am really really grateful!
My writer Daniel did listen to me and I found all the details I talked over the call were covered in the PS. I’m quite satisfied with it. Thank you.
I had a deadline and my writer Daniel was really nice to reschedule our call. He was quite patient for all my requirements. The first draft was impressive. I provided some feedback and within 24 hours the perfect second draft was ready. I do appreciated the service and would like to say that Daniel is amazing!
I was very happy to see that I was guided in a way that met my needs.
Service was always very quick and clear with everything they need to know, and informed me of all developments.
Claire reviewed my job application documents. She provided great feedback and elevated my application to the next level.
I liked how service was very fast and easy