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Hi Paul - we sent you a first draft (which is a skeleton - the first step in the process) and asked you for further info so we could start to put meat on the bones. You said you'd come back to us with info/feedback soon. You then disappeared for two whole weeks and your order auto-closed informing you that we could reopen it for you should you return. We reopen orders for clients when they return to us where work is incomplete - at no point did we 'declare you satisfied'. You then, apparently out of nowhere, decided to start launching insults and swear words about.

We sent your money back to you this morning and are banning you from further use of our services for causing our team undue distress with your unprofessional, unfounded and rude remarks.

We are a tight-knit team of digital nomads - the vast majority of us are indeed longstanding freelance contractors. We most certainly do pay every single one of our team members and, together, we do brilliant work for our clients (as you might be able to tell by our high review score ratings across the web and the fact that we have been in business since 1998).

Had you afforded us the opportunity to present you a second draft rather than launching into expletives and unfounded defamation I am sure you would have gone away happy with the work we would have ended up doing for you.