Terms & Conditions

1. By placing an order with James Innes Group ("we/us/our"), you, the Client ("you/your"), agree to accept our Terms and Conditions.
2. We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
3. Furthermore, your access to and use of James Innes Group and other web sites owned by us (the/our "web sites") are subject exclusively and strictly to our Terms and Conditions.
4. No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
5. We retain the right to revoke your right to continued use of our services at our discretion (for example: in the event that no further actionable and constructive feedback has been provided or where a client may become abusive in their language).
6. Your statutory rights are not affected by any of our terms, conditions or policies.

1. Standard Writer Service

   Upon purchasing one of our Standard Writer Services you will have the option to upload your existing CV/Resume or, if you do not have an existing CV/Resume, you can fill in the available details form instead.
2. After we have received the supporting documents a writer can be assigned to the order and work can begin. The live, average turnaround time for first drafts over the past 30 days will be visible to you on our website during and after checkout. We can not be held liable for any losses incurred as a result of failure to meet these average timescales (especially during periods of unexpectedly heavy workload). For guaranteed delivery please consider our express delivery options.
3. Exceptions to this are the optional express delivery services, detailed as follows:

   1. 24 Hour Express Delivery

      Receive your first draft within 24 hours.

   2. 6 Hour Express Delivery

      Receive your first draft within 6 hours.
   3. Failure by us to meet the timescales of the selected express service will entitle you to a refund of the appropriate premium paid. We can not be held liable for any further losses incurred as a result of failure to meet these timescales.
   4. Once drafts have been supplied an order will be automatically closed and deemed to have been satisfactory if after no more than 2 weeks (14 days) have passed and we have not heard anything to the contrary.
   5. Senior Writer Services, Interview Coaching & Standalone Telephone Consultations are, of their very nature, slower than our Standard Services. As such they have their own set of turnaround times and can normally be scheduled within 7-10 days from when the order is placed except where the optional Senior Express Delivery Service has been purchased.

   6. Senior Express Delivery Service

      Receive your call within 24-48 hours & your first draft within 72 hours.

   7. James Innes Premium Services

      James Innes Premium Services, are, of their very nature, slower than our other services. Mr. Innes literally wrote the book on CV/Resumes and obviously has very limited availability. As such has its own set of turnaround times. An appointment for an initial 30-minute consultation (Telephone, Skype, FaceTime or Google Hangouts) can normally be scheduled within 7-10 days from when the order is placed and it can then take up to a week to be able to prepare and complete your order.

1. Payment is required in full with all orders. Your credit/debit card or PayPal account will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
2. All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
3. Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.
4. All of our prices are always fully inclusive of all global consumption and sales taxes (VAT, GST, etc.) that we may be legally obliged to apply to our customers depending on their individual physical location.

1. With the exception of books, completed orders are only dispatched upon written acceptance of the draft(s) sent.
2. Please allow 3 to 4 working weeks from the date of dispatch for any package to arrive.
3. If this time elapses and the package has still not arrived, you should contact your local sorting or post office to verify that the package is not being held for you. If your post office confirms that no packages are being held, we will consider the package to be 'lost in the post' and you must contact us to arrange for a replacement before a total of 40 days have elapsed since the initial dispatch. We will not send a replacement unless you have checked with your local sorting or post office first.
4. We cannot accept any liability for late deliveries.
5. We cannot accept liability for any importation taxes, sales taxes or charges that may be levied by local authorities at delivery destinations.
6. In the exceedingly unlikely event that we are unable to deliver goods within 30 days, we will notify you immediately and, either arrange a different timescale for delivery or accept your cancellation of the item(s) in question.

1. Returning a defective/erroneous item

   You can always return an item to us because of an error on our part or because it is defective. A defective product will only be replaced if it was sent back within 28 days of being received defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. All valid defective products will be replaced as soon as the defective product is received.

2. Refunds

   An order can only be fully refunded if no work has commenced and the refund request is within 14 days from the date of purchase.

   In the case of express orders, a refund will be issued for the express fee if a draft is not delivered within the purchased express window.

   An in progress order is no longer eligible for a full refund except in the rare case that our 100% satisfaction guarantee has failed in which case a credit note may be issued.

   The following services are non-refundable as they are considered personalised goods: Business Photo Editing (Photo-JIG); Social Scrub; CV Redesign.

   An order that has been automatically closed or approved by a client no longer qualifies for any form of refund or credit.

1. We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff are not authorised to handle such matters.
2. Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.

1. Delivery Format

   Files provided in Microsoft Word for Windows format as well as cross-platform PDF. We can not be held liable for incompatibility issues with a user's individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense.

2. Completion of Job Application Form

   It should be noted that we do not undertake to actually hand-write onto an original application form, nor do we undertake to print directly onto an original application form. This service covers the preparation of a report advising the client what should be written and where. Naturally, no liability can be accepted for a subsequent failure on the part of the client to be awarded the job in question.

3. LinkedIn Profile Writing

   Our LinkedIn Profile Writing service involves the provision of a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile. We do not undertake to directly log in to or create profiles on behalf of our clients - this is a security measure to ensure the safety of your personal information and confidentiality of your login credentials.

1. You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
2. You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
3. We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
4. Our web sites are provided to you on an 'as is' and 'as available' basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
5. We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
6. We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
7. All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
8. We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.
9. Internet communications are not secure and may be intercepted.
10. All emails are checked for all known viruses by Symantec Corporation software which is updated at least daily and no further liability can be accepted.
11. All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.

1. You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
2. You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.

1. Selected clients may be offered the opportunity to participate in our pay-per-referral client referral program. This section of our terms and conditions outlines the precise terms and conditions relating to this program and should be read in conjunction with our other terms and conditions.
2. Under our pay-per-referral client referral program we undertake to make payments to existing clients ("the referring client") in return for their involvement in introducing new clients ("the introduced client") to us.
3. Payments will be made by PayPal only, payable to the referring client only, and will be made within a maximum of one month following the month in which the introduced client placed their order. It should be noted that no payment will be made in cases where the introduced client has been refunded.
4. Entitlement to payment is also dependent upon the introduced client having accessed our website via the precise URL link provided by us to the referring client and the introduced client having Cookies enabled/unblocked and the introduced client having subsequently either requested an information pack be sent to them and/or having placed their order directly online. This is necessary for us to confirm the identity of the referring client and verify their entitlement to payment.
5. Payments will not be made in any other cases.
6. There is no specific time limit on the program but we do reserve the right to withdraw the program without notice and to withdraw clients from the program at our discretion.
7. The amount of each individual payment will initially be as notified within the email sent to the referring client advising them of their entitlement to participate in the program but we reserve the right to vary this amount without notice.
8. There is no limit to the number of payments the referring client may receive.
9. In the case of any disputes relating to the program, the management's decision is final.

1. Summary

   Payment is made at the end of the month following the month of purchase. For example, if a sale is made on 1st September then commission payments will be made at the end of October. The commission payment will be a consolidation of commission payable on all sales achieved in the calendar month to which it relates (i.e. in the above example, September, from 1st September to 30th September inclusive). Commission below the minimum payment threshold will be carried over to future months and will be paid once the outstanding amount passes the minimum payment threshold.

   Payment can be made by PayPal or by direct transfer to your bank account.

   We reserve the right to amend the Affiliate Program, including the commission rates available to affiliates at any time. This summary is subject to the detailed terms and conditions below.

2. Your Account

   1. Affiliates must at all times keep their login information secure, and not reveal it to any other party. Failure to do so will mean that the affiliate will be responsible for all transactions on his or her account. We will act on any information or instructions, which we reasonably believe has come from affiliates, and will not be liable to affiliates in doing so.
   2. Affiliates must provide accurate and complete information when signing up, and keep us informed of any changes.
   3. We may close your account without notice if no sales are registered in your account for 180 days. In such an event any accrued revenue will be treated as forfeited, and will be retained by us.

3. Prohibited Sites

   1. Affiliates may not earn revenue from us, or use any banners, buttons, text links provided by us on any prohibited site. Prohibited sites are those sites defined by James Innes Group as containing objectionable material (even where a disclaimer is present). The Affiliate is responsible for ensuring their site does not contain any objectionable material. If in doubt the Affiliate must obtain written consent from us. The welcome email does NOT count as valid acceptance.
   2. James Innes Group's decision is final in respect of the above.

4. Qualifying Conditions for Payment

   1. Affiliates are paid at the end of the month following the month of purchase.
   2. All payments are sent out by the last working day of the month.
   3. Payment will be made by PayPal or by direct transfer to a bank account.
   4. Payments are subject to a minimum payment threshold which may vary from time to time.
   5. Commission is still payable on any orders for which we are subsequently required to process a refund for. Only a tiny percentage of clients request a refund and, when they do, we see that as our responsibility, not the responsibility of our affiliate partners.

5. Other Terms & Conditions

   1. We operate a strict no spam policy. Affiliates may not use any form of spam, defined at the sole discretion of James Innes Group, to earn revenues. Use of spam will result in termination of the affiliate's account, without payment of any outstanding revenue.
   2. Affiliates shall immediately indemnify us against all proceedings, fees, expenses, payments, liabilities, injury, costs and damages, however they arise.
   3. We may change the terms and conditions of this contract at any time, on the proviso that the change is notified on this website. Changes take effect three days from the date and time of notification.
   4. These terms and conditions shall commence on the date the application form is submitted and our contract may be terminated by either party at any time with immediate effect. Upon termination of the contract, affiliates shall immediately remove all links from their sites and affiliates shall not be entitled to receive any commission on any referrals made after the termination date. If an affiliate terminates this contract for any reason, no payment for outstanding commission will be made.
   5. Affiliates must keep amounts earned from us fully confidential and not disclose them to any third party whatsoever.
   6. Affiliate queries will only be dealt with in writing. Any email reply you receive is without prejudice to these terms and conditions unless you are specifically told the terms and conditions do not apply.

6. Event of Sale Or Voluntary Termination

   Should James Innes Group decide to sell and/or transfer its website(s) to a third party, or terminate the service for any reason whatsoever, all affiliates who at the time have earned a minimum payout greater than the minimum payment threshold will be paid out automatically. All other revenues will be forfeited, and no claims may be made for this revenue.

7. No Liability or Warranty

   Disclaimer of Warranties. We specifically disclaim all implied warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of the system or services provided. No responsibility will be taken for loss of service or data for any reason, due to but not limited to server failures, hacking, fire, flood, acts of God, theft, whether or not James Innes Group or its staff were responsible. No compensation will be given for such incidents. Affiliates must keep regular backups of all data.

8. Miscellaneous

   1. It is a requirement that all affiliates use the precise link code with which they have been provided.
   2. We recognise that the Cookie-based technology we use is not capable of tracking 100% of potential sales. However, this has been taken into account in determining the commission percentage payable and no claims will be entertained in this respect as a result.
   3. We use 90-day cookies and adhere to the common policy of ‘last cookie wins’.

1. Limitation Of Liability

   Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.

   Furthermore, nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

2. Indemnity

   You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, reasonable losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of our services and our web sites.

3. Severance

   Each provision of these Terms & Conditions shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part. This is subject only to the provision that where a particular term(s) is/are declared legally void, the contract will only continue to bind the parties if it is capable of continuing in existence without the void term(s).

1. The service includes work upon a single photograph provided by you.
2. You may upload multiple photographs and discuss with your allocated designer to decide which single photograph will be worked upon.
3. No work will be done by the allocated designer until a specific photograph has been clearly elected to be used.
4. The elected designer reserves the right to request a new photograph in the case that colour, resolution or content would certainly yield imperfect results. In turn, you may request that work proceeds using an imperfect photograph so long as it is confirmed and accepted that results and quality of work may be limited.
5. No additional work will be carried out and no refund can be offered for imperfect results where a photograph that may ony yield partial or imperfect results has been elected for use.

For the avoidance of any doubt, we would reiterate that your statutory rights are not affected by any of our terms, conditions or policies.